Return Request

Returns & Exchanges

We have a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must meet the following conditions:

- In its original, unused and unworn condition.

- All tags and original packaging must be intact.

- Accompanied by the original receipt of proof of purchase.

* Please note that Pre-order and custom products are final sale and not eligible for returns, as these products are made to order.

Return Shipping Costs

Change of Mind: The customer is responsible for all return shipping costs. 

Defective or Incorrect Items: CCQ will cover all shipping costs incurred for the return or exchange. 

* For returns sent from outside South Korea, please clearly label the package as "RETURNED GOODS" on the outer packaging and customs declaration. CCQ is not responsible for any import duties or taxes incurred on return shipments. Any such charges will be deducted from your final refund, or the package may be declined and returned to the sender.

How to Start a Return

To start a return, please fill out the form below.

If your return is accepted, we will provide a return shipping label along with detailed instructions on how to send your package.

Items sent back to us without a prior return request will not be accepted.

Refunds

Once we receive and inspect your returned item for quality assurance, we will process your refund. Please note that the time it takes for the credit to appear may vary depending on your payment provider.

Order Cancellation

You can request a cancellation while your order is in the 'Preparing for shipping' stage by contacting our customer support at cs@ccqstore.com. We will process your request as soon as it is confirmed. 

Once the product has been dispatched (In Transit), orders cannot be canceled. In this case, you must follow the return policy.

* For custom-made or made to order items, cancellations for a change of mind may not be accepted once the production process has begun. We kindly ask you to choose your items carefully before placing an order.